Delivery & Returns

Delivery policy

With your order you can expect to find your product/s with their tags, your invoice, and a fitness related article. We ship all products with Royal Mail – please see the table below for information on how long your order should take to arrive.

Location	Service	Estimated Delivery Time
UK customer	Royal Mail 1st Class Royal Mail 2nd Class	Average 2-3 working days Average 3-4 working days
European customer	Royal Mail International tracked	Average 5-7 working days
Rest of world	Royal Mail International Tracked	Average 7-9 working days

* ANY ORDERS THAT TOTAL OVER £35 WILL RECEIVE FREE POSTAGE.*
* All other postage costs are calculated at checkout. *

Returns Policy

We can only accept items returned to us within 14 days from the date your order was dispatched. All items must be returned to us before a refund or replacement is issued. Please don’t use scissors or knives to open your package; you are able to just tear the packaging open. Returns with scissor or knife marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale with tags still attached. Please be very careful when trying products on please ensure not to leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect. A polite request, please fold returned items neatly before sending them back to us.

Please send all returns to:

GJS SUPPLIES LTD
3 EDDISON GARDENS
NETHERFIELD ROAD
GUISELEY

LEEDS
LS20 9PW

Sale Item Returns

Please note any items purchased from our sale may only be exchanged for another size/product.
Refunds will not be given for any sale items.

I have made an order and need to cancel before dispatch

If you make an order in error and fully completed it on-site, including payment, but need to cancel before dispatch, please email us as soon as possible at customer-support@sandsapparel.co.uk, making sure to include your order number (found on your order confirmation emailed to you on completion of order). If your order has not been dispatched we will be able to refund the total paid by yourself, including delivery costs. Please allow up to 14 days for refund to show back in your account, although this is normally much faster.

I want to return an item to SandS Apparel

Please complete your request for either exchange or refund on the invoice which will have arrived with your order (mock up an invoice and return card?). Please make sure you fill in all your details as required so that we can link your return with your original order, if you have misplaced this; please contact our customer service at customer-support@sandsapparel.co.uk who will e-mail you a replacement.

Package up your returned item carefully and return to the address on the top right of your invoice received with your parcel. Please note this is just a returns address and does not cover any postage costs.

All you need to do now is take your parcel to your local Post Office to arrange for them to send it to us. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.

As soon as we receive your returned item we will organise the exchange or refund for you and email you (within 5 working days) to let you know when this has been arranged.

I have received a faulty item

If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail customer-support@sandsapparel.co.uk quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 14 days from receipt of the faulty item to return it to us.

 

I have received an incorrect item or size

If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please e-mail customer-support@sandsapparel.co.uk quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed. You have 14 days from our despatch of the incorrect item to return it to us.

 

Distance Selling Regulations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from SandS Apparel for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 14 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.